Vadiza collects information about:
Our prospects and customers
Their Vadiza appliances, versions of software in use, upgrades and fixes applied, application areas of use, and operational/technical data
The primary reasons why Vadiza collects this information are:
To facilitate technical support.
When a customer calls for assistance and support, it is important for the Vadiza team and our partners to know what type of hardware and software is implemented at the customer’s location.
To provide on-site support, if needed.
If Vadiza needs to send a support technician to the customer’s location, it is helpful to know the hours of operation, security protocols and other operational elements that provide access to the Vadiza appliance and facilities.
To ensure an on-going positive business relationship.
We, at Vadiza, want to be clear about:
How we're using information
The ways in which you can protect your privacy, control the use of relevant information
What information we collect and why we collect it.
How we use the information.
The choices we offer, including how to access and update information.
We’ve tried to keep it as simple as possible, but if you’re not familiar with terms like cookies, IP addresses, and browsers, then research these key terms first. Your privacy matters to Vadiza so whether you are new to Vadiza or a long-time customer, please do take the time to get to know our policies.
We collect information to provide better appliances, software, training, professional services and community/events to all of our prospects and customers – from learning about and recording basic communication elements like which language you speak, to more complex things like which version of SAGE and Vadiza software you and your team have implemented.
We collect information in two ways:
Information you give us.
For example, our software and services may require you to provide contact information to Vadiza through on-line forms. When you do, we’ll ask for personal/work information, like your name, email address, telephone number and address.
Information we collect from you or through our sales/marketing efforts.
We may collect information about the appliances, software, professional services and training that you and your team use and how you use them. Also, you may visit one of our websites, register for premium content and download that material. We may also have sales and marketing staff and agencies contact you with the express purpose of collecting information about your implementation of SAGE and the hardware associated with SAGE. This information includes:
Appliance & Site Information
We may collect site and appliance-specific information (such as your hardware model, operating system version, unique appliance identifiers, server type, number of screens, touch and 3D capabilities and network information). Vadiza may associate your these individual information elements and/or aggregate information with your Vadiza Account.
When you use our appliances, software and/or professional services or view content provided by Vadiza, we may automatically collect and store certain information in server logs. This may include:
Details of how you interacted with our content, appliances or software, such as your search queries.
Telephony log information like your phone number, calling-party number, forwarding numbers, time and date of calls, duration of calls, SMS routing information and types of calls.
Internet protocol address.
Device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL.
Cookies that may uniquely identify your browser or your Vadiza Account.
Unique appliance numbers
Each Vadiza appliance contains a unique appliance number. This number and information about your installation (for example, the operating system type and SAGE & Vadiza version numbers) may be sent to Vadiza when you install or uninstall software or when the appliance periodically contacts our servers, such as for automatic updates.
We may collect and store information (including personal information) locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches.
Cookies and anonymous identifiers
We use various technologies to collect and store information when you visit the Vadiza website, and this may include sending one or more cookies or anonymous identifiers to your local device.
We use the information we collect from all of our appliances, software and services to provide, maintain, protect and improve Vadiza offerings, to develop new offerings, and to protect Vadiza and our users.
When you contact Vadiza, we may keep a record of your communication to help solve any issues you might be facing. We may use your email address to inform you about our services, such as letting you know about upcoming changes or improvements.
We use information collected from cookies and other technologies to improve your user experience and the overall quality of our offerings.
People have different privacy concerns. Our goal is to be clear about what information we collect, so that you can make meaningful choices about how it is used.
You may also set your browser to block all cookies, including cookies associated with our offerings and content, or to indicate when a cookie is being set by us.
If you have any concerns about the information that has been collected, please contact us at firstname.lastname@example.org and let us know what we can do to help maintain and use your information in a manner that is consistent with your interests.
Remember, that when you share information publicly, it may be indexable by search engines.
As a customer or prospect of Vadiza, we aim to provide you with access to your personal information. If that information is wrong, we strive to give you ways to update it quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes. When updating your personal information, we may ask you to verify your identity before we can act on your request.
We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes).
Where we can provide information access and correction, we will do so for free, except where it would require a disproportionate effort. We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our systems, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.
We do not share personal information with companies, organizations and individuals outside of Vadiza unless one of the following circumstances apply:
With your consent
We will share personal information with companies, organizations or individuals outside of Vadiza when we have your consent to do so. We require opt-in consent for the sharing of any sensitive personal information.
For external processing
For legal reasons
We will share personal information with companies, organizations or individuals outside of Vadiza if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
meet any applicable law, regulation, legal process or enforceable governmental request.
enforce applicable Terms of Service, including investigation of potential violations.
detect, prevent, or otherwise address fraud, security or technical issues.
protect against harm to the rights, property or safety of Vadiza, our users or the public as required or permitted by law.
We may share aggregated, non-personally identifiable information publicly and with our partners – like publishers, advertisers or connected operations. For example, we may share information publicly to show trends about the general use of our offerings.
We work hard to protect Vadiza and our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. In particular:
We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems.
We restrict access to personal information to Vadiza employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.